Privacy Policy

The Buncombe County Tourism Development (BCTDA) and the Explore Asheville Convention & Visitors Bureau (EACVB) are committed to ensuring the privacy of visitors to its website. BCTDA/EACVB has adopted data protection policies with respect to your privacy and security. The following statement discloses our information collection and dissemination practices for ExploreAsheville.com.

ExploreAsheville.com links to websites owned and operated by other businesses and tourism partners. BCTDA/EACVB does not have access to private and personal information gathered by those websites, unless it is explicitly mentioned in this privacy policy. BCTDA/EACVB is not responsible for the content of or processing of private and personal information on other websites. For more information, please see each website's privacy and security policy statement.

Contact information

If you have questions or comments about this statement or how we treat personal information, you can contact us at privacy@exploreasheville.com or send mail to:

Explore Asheville Convention & Visitors Bureau
att: ExploreAsheville.com Privacy Policy
27 College Place
Asheville, NC 28801

Contents

About ExploreAsheville.com
Purpose of processing
Which data are processed?
Personal information about minors
Access to the information
Direct marketing
Data processors and transfer of data to other countries
Safeguarding of the information
Your rights
Enforcement of this privacy policy statement
Consent, governing law, venue
Changes to the declaration

1. ABOUT EXPLOREASHEVILLE.COM

ExploreAsheville.com is the official travel website for Asheville, NC and is published by the Buncombe County Tourism Development Authority and Explore Asheville Convention & Visitor Bureau. This Privacy Statement applies to all BCTDA/EACVB sites, including subdomains such as reservations.ExploreAsheville.com and industry partner websites such as AshevilleCVB.com.

2. PURPOSE OF PROCESSING

No personal information is required to access this site. However, in order to request a Visitor Guide or book a hotel room, certain information may be required. It is entirely voluntary for those visiting the website to provide personal information in connection with services to receive newsletters, order information material and book hotel rooms.

We will use information about you for any of the following purposes:

To make it easy for you to find destinations, events and other information about Asheville as a tourist destination.
To send out Visitor Guides and other physical materials via our website and other channels.
To provide information about news, events and Explore Asheville promotions.

For statistics, aggregation and management of sites and services. Information is obtained in order to allow ExploreAsheville.com to get further information about website users, including how users come to the site, as well as tracking general usage patterns of users on the ExploreAsheville.com website. We use this information to manage and enhance the site.

3. WHICH DATA IS PROCESSED?

We process both personally identifiable information and non-personally identifiable information about you. Personally identifiable information is information that identifies you as an individual. Non-personally identifiable information is information and any other details that do not reveal your personal identity.

Personally identifiable information

We collect and process the following information:

You can subscribe to newsletters so that you receive emails from BCTDA/EACVB on current news. For us to send email to the appropriate subscriber, you must register your first and last names, as well as an email address.

If you direct a request to BCTDA/EACVB via the web, such as sending us an email, relevant information could be stored, such as name and email address.

If you sign up to receive our e-mail newsletter with updates and special deals and later change your mind, simply click the unsubscribe link in any of our e-mail updates.

When you fill out the form to receive our Travel Guide, you have a choice to opt-in to receive our e-mail newsletter, The Asheville Traveler. This is a double opt-in process.

On ExploreAsheville.com, you can order Travel Guides and other information and materials by providing your name, business, email and postal address. Personal information we receive for processing orders of such material will not be used for any purpose other than to effectuate the order, unless you have explicitly indicated that you want to receive e-mail from us.

When you visit ExploreAsheville.com your IP address is recorded. We do not link this information directly to you as a user. The information is used to manage and maintain our sites. Examples of information that this data provides: How many people visit different sites, how long the visit lasts, what websites users are coming from and which browser is used. This enables us to develop better and more user-friendly services. See more about web analytics and cookies below.

User reviews

ExploreAsheville.com may, by agreement with TripAdvisor, collect and display reviews from users who have published information on relevant destinations and products on TripAdvisor. You have waived all rights you may have in such user reviews. Your assessment(s) can be freely used, copied, distributed and published in any medium, and in any form, without your permission. See TripAdvisor's Terms of Use, Privacy Policy and Cookie Policy.

We do not edit user reviews published on TripAdvisor and can not be held responsible for such user reviews, or any further use, distribution, or republication of them. BCTDA/EACVB neither confirms nor endorses opinions or attitudes expressed in user reviews as individuals personal beliefs. Any decision made on the basis of reviews or comments that are on ExploreAsheville.com, is at your own risk.

Surveys

BCTDA/EACVB may use Survey Monkey and/or Google Forms user surveys. It is voluntary to participate in user surveys, and we collect your explicit consent.

Web analysis and cookies

ExploreAsheville.com collects and BCTDA/EACVB processes data about visitors to ExploreAsheville.com and other BCTDA/EACVB websites. We use common Internet technologies, including Google Analytics and "cookies" to collect information about users so that at any time we can provide the best possible functionality and develop our information services. This information is taken from the computer's web browser and may include your IP address, operating system, browser, screen resolution and previous website.

"Cookies" are small information capsules (text files) that the website asks your browser to store on your computer or mobile device. This allows the website to remember actions or preferences over time. Most browsers automatically accept cookies. You can always choose to not accept a cookie by changing your browser settings to reject cookies automatically, or so that each cookie must be approved individually, but this may limit the functions available. Consent is considered given if the browser is set to accept the use of cookies. This also applies if the browser is pre-set for acceptance.

To read more about cookies, including how to opt out of accepting cookies on your computer, see for example: allaboutcookies.org/manage-cookies/ and Google Analytics.

When you visit this website, Explore Asheville CVB and/or third parties may use cookies, web beacons or similar technologies to collect or receive non-personally identifiable information (such as general location data based on the internet protocol (IP) address of your device or interactions with this site’s advertisements) and use that information to provide measurement services and to target advertisements to inspire a site visitor to visit Buncombe County. You may choose to opt-out of the collection and use of information for ad targeting; for details visit www.aboutads.info/choices or www.networkadvertising.org/choices. EU visitors can see details at www.youronlinechoices.eu. If a site visitor wishes to opt out of cookies allowing this site to serve advertisements while the site visitor is in Buncombe County, and collect aggregate information upon that site visitor’s arrival, click here.

Your consent applies to the following domains: www.ExploreAsheville.com, reservations.ExploreAsheville.com, www.ExploreAshevilleCVB.com, www.AshevilleCVB.com

Cookie declaration last updated on 5/24/2018 by Cookiebot:

Removal of data

In the event you desire for us to delete your personal information we may have stored, you may contact us at privacy@exploreasheville.com. We will make best efforts to comply with such requests within 30-60 days depending of the complexity of the actions necessary to comply with the request. We are not, of course, able to delete all data entirely inasmuch as retention of certain data is required by law, useful for reasons of public interest, or otherwise necessary and reasonable in view of the law and our potential legal positions.

Necessary (3)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Name	Provider	Purpose	Expiry	Type
AWSELB	s.getsmartcontent.com	Used to distribute traffic to the website on several servers in order to optimize response times.	Session	HTTP Cookie
CookieConsent	exploreasheville.com	Stores the user's cookie consent state for the current domain	1 year	HTTP Cookie
f5_cspm	pubmatic.com	Saves the address and port number of the web server that is managing the session. Used to improve the website's performance security.	Session	HTTP Cookie

Statistics (9)

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Name	Provider	Purpose	Expiry	Type
@@History/@@scroll\|#	exploreasheville.com	Tracks user scroll for statistical purposes	Persistent	HTML Local Storage
__qca	exploreasheville.com	Collects anonymous data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimizing the website content.	1 year	HTTP Cookie
_dc_gtm_UA-#	exploreasheville.com	Used by Google Tag Manager to control the loading of a Google Analytics script tag.	Session	HTTP Cookie
_ga	exploreasheville.com	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years	HTTP Cookie
_gat [x2]	exploreasheville.com mapexplorer.simpleviewinc.com	Used by Google Analytics to throttle request rate	Session	HTTP Cookie
_gid	exploreasheville.com	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	Session	HTTP Cookie
_pinterest_cm	pinterest.com	Used by Pinterest to track the usage of services.	1 year	HTTP Cookie
v.gif	visualwebsiteoptimizer.com	Used to optimize the website for conversions using A/B testing	Session	Pixel Tracker

Marketing (121)

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Name	Provider	Purpose	Expiry	Type
_gaexp	exploreasheville.com	Used for ad tracking and measurement	3 months	HTTP Cookie
_hjIncludedInSample	exploreasheville.com	Determines if the user's navigation should be registered in a certain statistical place holder.	Session	HTTP Cookie
_kuid_	krxd.net	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	179 days	HTTP Cookie
_li_ss	liadm.com	Used for ad tracking and measurement	29 days	HTTP Cookie
_rxuuid	1rx.io	Used for ad tracking purposes	1 year	HTTP Cookie
_uetsid	exploreasheville.com	Used for ad tracking and measurement	Session	HTTP Cookie
_vwo_uuid_v2	exploreasheville.com	Used for ad tracking and measurement	1 year	HTTP Cookie
AA003	atdmt.com	Used for ad tracking and measurement	3 months	HTTP Cookie
ab	agkn.com	Used for ad tracking and measurement	1 year	HTTP Cookie
ActivityInfo2	serving-sys.com	Used for ad tracking and measurement	3 months	HTTP Cookie
adaptv_unique_user_cookie	advertising.com	Used for ad tracking and measurement	2 years	HTTP Cookie
ad-id	amazon-adsystem.com	Used by Amazon Advertising to register user actions and target content on the website based on ad clicks on a different website.	222 days	HTTP Cookie
ad-privacy	amazon-adsystem.com	Used by Amazon Advertising to register user actions and target content on the website based on ad clicks on a different website.	222 days	HTTP Cookie
ads/conversion/#	google.com	Used for ad tracking and measurement	Session	Pixel Tracker
ads/user-lists/#	google.com	Used for ad tracking and measurement	Session	Pixel Tracker
anj	adnxs.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	3 months	HTTP Cookie
APID	advertising.com	Used for ad tracking and measurement	1 year	HTTP Cookie
apnid	sojern.com	Used for ad tracking and measurement	3 months	HTTP Cookie
ATN	atdmt.com	Targets ads based on behavioral profiling and geographical location.	2 years	HTTP Cookie
audience	spotxchange.com	Used for ad tracking and measurement	1 year	HTTP Cookie
avlcnt	dc.arrivalist.com	Used for ad tracking and measurement	5 years	HTTP Cookie
avlukey	dc.arrivalist.com	Used for ad tracking and measurement	5 years	HTTP Cookie
B	yahoo.com	Collects anonymous data related to the user's website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The registered data is used to categorize the users' interest and demographical profiles with the purpose of customizing the website content depending on the visitor.	1 year	HTTP Cookie
c [x2]	bidswitch.net rubiconproject.com	Regulates synchronisation of user identification and exchange of user data between various ad services.	1 year	HTTP Cookie
CFID	mapexplorer.simpleviewinc.com	Used for location awareness for mapping	30 years	HTTP Cookie
CFTOKEN	mapexplorer.simpleviewinc.com	Used for location awareness for mapping	30 years	HTTP Cookie
cid	sojern.com	Used for ad tracking and measurement	2 years	HTTP Cookie
cmd	rfihub.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	1 year	HTTP Cookie
CMDD	casalemedia.com	Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.	Session	HTTP Cookie
CMID	casalemedia.com	Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.	1 year	HTTP Cookie
CMPRO	casalemedia.com	Used for ad tracking and measurement	3 months	HTTP Cookie
CMPS	casalemedia.com	Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.	3 months	HTTP Cookie
CMSC	casalemedia.com	Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.	Session	HTTP Cookie
CMST	casalemedia.com	Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.	Session	HTTP Cookie
collect	google-analytics.com	Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.	Session	Pixel Tracker
conv	stackadapt.com	Used for ad tracking and measurement	Session	Pixel Tracker
cookies.js	exploreasheville.com	Used for ad tracking and measurement	Session	HTTP Cookie
cu	ipredictive.com	Used for ad tracking and measurement	1 year	HTTP Cookie
demdex	demdex.net	Via a unique ID that is used for semantic content analysis, the user's navigation on the website is registered and linked to offline data from surveys and similar registrations to display targeted ads.	179 days	HTTP Cookie
DigiTrust.v1.identity	digitru.st	Used for ad tracking and measurement	2 years	HTTP Cookie
dpm	demdex.net	Used for ad tracking and measurement	179 days	HTTP Cookie
ecm3	amazon-adsystem.com	Used for ad tracking and measurement	Session	Pixel Tracker
eud	rfihub.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	1 year	HTTP Cookie
euds	rfihub.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	Session	HTTP Cookie
ev_sync_enc	everesttech.net	Used for ad tracking and measurement	1 year	HTTP Cookie
everest_g_v2	everesttech.net	Used for targeted ads and to document efficacy of each individual ad.	1 year	HTTP Cookie
fr	facebook.com	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.	3 months	HTTP Cookie
getuid	adnxs.com	Used by Sojern for ad tracking and measurement	Session	Pixel Tracker
gid	sojern.com	Used for ad tracking and measurement	2 years	HTTP Cookie
GPS	youtube.com	Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.	Session	HTTP Cookie
gsci [x2]	exploreasheville.com s.getsmartcontent.com	Used for personalization and interest targeting	2 years	HTTP Cookie
gscs	exploreasheville.com	Used for personalization and interest targeting	Session	HTTP Cookie
gscv	exploreasheville.com	Used for personalization and interest targeting	2 years	HTTP Cookie
i	openx.net	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	1 year	HTTP Cookie
id	mookie1.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	1 year	HTTP Cookie
IDE	doubleclick.net	Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.	1 year	HTTP Cookie
idSync/AdX	pixel.sojern.com	Used for ad tracking and measurement	Session	Pixel Tracker
idSync/apn	pixel.sojern.com	Used for ad tracking and measurement	Session	Pixel Tracker
impression.php/#	facebook.com	Used by Facebook to register impressions on pages with the Facebook login button.	Session	Pixel Tracker
KADUSERCOOKIE	pubmatic.com	Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.	2 years	HTTP Cookie
khaos	rubiconproject.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	1 year	HTTP Cookie
KRTBCOOKIE_#	pubmatic.com	Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.	29 days	HTTP Cookie
LB-Persist	exploreasheville.com	Used for ad tracking and measurement	Session	HTTP Cookie
lidid	liadm.com	Used for ad tracking and measurement	2 years	HTTP Cookie
MAPEXPLORER-INSTRUCTIONS-CLOSED	mapexplorer.simpleviewinc.com	Used for location awareness for mapping	Session	HTTP Cookie
mc	quantserve.com	Collects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads.	13 months	HTTP Cookie
mdata	mookie1.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	1 year	HTTP Cookie
MUID	bing.com	Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.	1 year	HTTP Cookie
MUIDB	bing.com	Used for ad tracking and measurement	1 year	HTTP Cookie
NID	google.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	6 months	HTTP Cookie
OT_1848	serving-sys.com	Used for ad tracking and measurement	Session	HTTP Cookie
OT2	serving-sys.com	Used for ad tracking and measurement	3 months	HTTP Cookie
pixel	doubleclick.net	Used for ad tracking and measurement	Session	Pixel Tracker
PREF	youtube.com	Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.	8 months	HTTP Cookie
PUBMDCID	pubmatic.com	Registers a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads.	3 months	HTTP Cookie
PugT	pubmatic.com	Used for ad tracking and measurement	29 days	HTTP Cookie
put_#	rubiconproject.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	29 days	HTTP Cookie
qcbid	smartadserver.com	Used for ad tracking and measurement	Session	HTTP Cookie
r/collect	doubleclick.net	Used for ad tracking and measurement	Session	Pixel Tracker
rpb	rubiconproject.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	29 days	HTTP Cookie
rpx	rubiconproject.com	Used for ad tracking and measurement	29 days	HTTP Cookie
rt	stackadapt.com	Used for ad tracking and measurement	Session	Pixel Tracker
rud	rfihub.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	1 year	HTTP Cookie
ruds	rfihub.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	Session	HTTP Cookie
RUN_ID	rundsp.com	Used for ad tracking and measurement	3 months	HTTP Cookie
sa-user-id	stackadapt.com	Used for ad tracking and measurement	5 years	HTTP Cookie
sa-user-id-v2	stackadapt.com	Used for ad tracking and measurement	5 years	HTTP Cookie
ServerPool	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.	Session	HTTP Cookie
sess	adnxs.com	Used to check if the user's browser supports cookies.	Session	HTTP Cookie
site/#	bluekai.com	Used for ad tracking and measurement	Session	Pixel Tracker
smd	rfihub.com	Used for ad tracking and measurement	1 year	HTTP Cookie
sto-id-20480-bh	contextweb.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	Session	HTTP Cookie
svAnalytics-gaMapExplorer	mapexplorer.simpleviewinc.com	Used for location awareness for mapping	2 years	HTTP Cookie
svAnalytics-gaMapExplorer_gid	mapexplorer.simpleviewinc.com	Used for location awareness for mapping	Session	HTTP Cookie
syncd	bidswitch.net	Used for ad tracking and measurement	Session	Pixel Tracker
t_gid	taboola.com	Used for ad tracking and measurement	1 year	HTTP Cookie
taboola_usg	taboola.com	Used for ad tracking and measurement	1 year	HTTP Cookie
taboola_vmp	taboola.com	Used for ad tracking and measurement	1 year	HTTP Cookie
TACds	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.	2 months	HTTP Cookie
tap.php	rubiconproject.com	Used for ad tracking and measurement	Session	Pixel Tracker
TASession	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.	Session	HTTP Cookie
TAUnique	tripadvisor.com	Used for viewing embedded content from TripAdvisor, including payment of referral commission fees and user tracking across websites.	2 years	HTTP Cookie
test_cookie	doubleclick.net	Used to check if the user's browser supports cookies.	Session	HTTP Cookie
tr	facebook.com	Used for ad tracking and measurement	Session	Pixel Tracker
tuuid	bidswitch.net	Registers whether or not the user has consented to the use of cookies.	1 year	HTTP Cookie
tuuid_lu	bidswitch.net	Used for ad tracking and measurement	1 year	HTTP Cookie
u	agkn.com	Collects data on user visits to the website, such as what pages have been accessed. The registered data is used to categorize the user's interest and demographic profiles in terms of resales for targeted marketing.	1 year	HTTP Cookie
u2	serving-sys.com	Collects data related to the user's navigation visits to webpages in order to assess the efficacy of ads that are displayed on the website.	3 months	HTTP Cookie
uid	turn.com	Collects anonymous data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.	179 days	HTTP Cookie
UID	stickyadstv.com	Unique user ID that recognizes the user on returning visits	29 days	HTTP Cookie
UTID	undertone.com	Used for ad tracking and measurement	1 year	HTTP Cookie
UTIDBKUP	undertone.com	Used for ad tracking and measurement	221 days	HTTP Cookie
UTZ	undertone.com	Used for ad tracking and measurement	3 months	HTTP Cookie
uuid2	adnxs.com	Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.	3 months	HTTP Cookie
V	contextweb.com	Registers anonymised user data, such as IP address, geographical location, visited websites, and what ads the user has clicked, with the purpose of optimizing ad display based on the user's movement on websites that use the same ad network.	1 year	HTTP Cookie
vampid	videoamp.com	Used for ad tracking and measurement	1 year	HTTP Cookie
VISITOR_INFO1_LIVE	youtube.com	Tries to estimate the users' bandwidth on pages with integrated YouTube videos.	179 days	HTTP Cookie
w/1.0/ri	openx.net	Used for ad tracking and measurement	Session	Pixel Tracker
YSC	youtube.com	Registers a unique ID to keep statistics of what videos from YouTube the user has seen.	Session	HTTP Cookie
Zartico Pixel	zartico.com	Used for ad tracking and measurement		Tracking Pixel

4. PERSONAL INFORMATION ABOUT MINORS

Explore Asheville does not gather information about your age and does not purposely process information about children under 15 years of age. A Note for Parents. The Services, and any other affiliated forums, are not directed to children under eighteen (18) years of age. We do not knowingly solicit or collect personal information from children under eighteen (18) years of age. If you are a parent or guardian and have become aware that your child has provided us with personal information, please contact us at privacy@exploreasheville.com. If we become aware that we have collected personal information from children without verification of parental consent, we will make commercially reasonable steps to remove that information from our servers.

5. ACCESS TO THE INFORMATION

To ensure that the processing of information is carried out in a safe manner, only specifically authorized persons at Explore Asheville Convention & Visitor Bureau, and our subcontractors and system suppliers (see below and section 7) will have access to the information you provide us. The number of employees with such approval is limited. Access to information is secured by access mechanisms.

We will not disclose, sell, distribute, rent, license, share or pass details or personal information to any third parties other than those who deliver and are contracted to deliver services to us, unless we have your express consent to do so.

Explore Asheville has signed an agreement with various distribution partners who distribute our newsletters, brochures and other materials, so-called "routing." Distribution partners are:

Act-On for email communications
Saga City to distribute Visitor Guides

We will not share personal information with our distribution partners to a greater extent than is necessary to complete the purpose, such as sending out visitor guides and newsletters.

By contract, our suppliers may not use or disclose your personal information for other purposes, without your permission.

6. DIRECT MARKETING

It is voluntary to subscribe to newsletters. Newsletters contain current information about Asheville, but may also contain commercial information about products and services from suppliers in Asheville. The newsletters are sent out 1-2 times a month. You can unsubscribe at any time via a link in the newsletter.

We do not allow any third party to use your personal data for marketing or communication purposes.

7. DATA PROCESSORS AND TRANSFER OF DATA

Explore Asheville has signed an agreement with the following data handlers:

Simpleview (www.simpleviewinc.com)
CrowdRiff (crowdriff.com)
Bound (bound360.com)
Distribution partners mentioned in section 5, above.

All Explore Asheville sites are currently located on servers in USA, but our data processors have reserved the right to transmit information to servers or subcontractors in other countries.

8. SAFEGUARDING OF THE INFORMATION

We have established rules and procedures for the protection of personal data and privacy.

When we treat "non personally identifiable information" combined with "personally identifiable information" (for example your name combined with geographical location) the collected information is treated as personally identifiable information.

If we share your personal information with a third party, we will ensure that there are arrangements and agreements in place to ensure the safety of the information and prevent that the third party uses the personal information for purposes other than what was agreed.

We shall use all reasonable precautions to ensure that our employees, data processors and third parties who have access to information about you have adequate information to ensure that they treat such information in accordance with this statement and our obligations under privacy legislation. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Although no method of transmission over the Internet or electronic storage is 100% secure, we implement additional generally accepted industry standards, including the use of Secure Socket Layer (SSL) technology to encrypt all personal information.

9. YOUR RIGHTS

You have the right to know how your personal information is processed by our organization. BCTDA/EACVB has given this information in this statement.

If BCTDA/EACVB handles personal information about you, you are entitled to access your own information. If personal information is inaccurate, incomplete or inaccessible, you can ask BCTDA/EACVB to correct the information or to remove it. See contact information in the introduction to this declaration.

10. ENFORCEMENT OF THIS PRIVACY POLICY STATEMENT

BCTDA/EACVB may use the information that we collect about you when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities that may harm you, us or others. We may also disclose your information when we believe it is required by law.

11. CONSENT, GOVERNING LAW, VENUE

This privacy statement applies to all users of our website. We require that users agree to comply with the declaration as part of our relationship.

By using our website you accept that your personal data may be processed in accordance with this privacy policy, which includes transferring data to agents and third parties as described in this statement. Certain tools may be available to you to opt out of our automatic collection of your data, such as, for example, installing the Google Analytics opt-out browser add-on or a personal data service software application. We do not guarantee that all such tools will be compatible with our Services. If you have questions regarding whether our Services are compatible with such tools, please contact us at privacy@exploreasheville.com.

BCTDA/EACVB operates from USA and is subject to US law.

12. CHANGES TO THE DECLARATION

BCTDA/EACVB reserves the right to change or update the privacy statement. All changes are valid from the time of being posted, and will include information gathered from that date, as well as existing information held by Explore Asheville. You can find out when these guidelines were last revised by referring to the date given by "last updated" on this page.

Copyright Information

All content including copy, images and other materials is copyrighted. This website is designed and maintained by the staff of the Explore Asheville Convention & Visitors Bureau. The images on this site are owned by the BCTDA (unless otherwise stated) and may not be used without the permission of the Explore Asheville Convention & Visitors Bureau.

We appreciate the time you have spent reviewing http://www.ExploreAsheville.com. We hope that we can continue to build a long-term relationship with you and encourage you to contact us with your questions or comments. Thank you.

Last Updated: February 24, 2022.